Training workshops and learning programmes

I. Coaching, Training and Development

1. Coaching Skills
2. Mentoring Skills
3. Trainer Skills
4. Presentation Skills
5. Induction Processes
6. Identification and Analysis of Training Needs

II. Management Skills

1. Assertiveness and Influencing Skills
2. Team Working
3. Meeting Skills
4. Managing Stress
5. Time Management
6. Team Briefing
7. Leading and Managing Performance and People
8. Managing and Living with Change
9. Leadership and Team Building
10. Essential Interpersonal Skills
11. Managing Diversity
12. Giving and Receiving Feedback
13. Business Communications
14. Report Writing

III. Managing Performance

1. Managing Performance
2. Appraisal Skills
3. Managing People
4. Recruitment and Selection
5. Discipline and Grievance Procedures
6. Managing Difficult People

IV. Customer Service

1. Customer Service
2. Communication Skills
3. The Ideal Credit Controller
4. The Ideal Client Manager